Automatic Receipt Creation with Invoice

we’ve the issue that customers don’t receive order Receipts including the PDF-Invoice from the Webpage.

Right now, we have activated the Automatic Receipt Creation for the following items:

Not sure if that is the right one to choose, probably we need the item “Completed Order” to be enabled.

So that in our case the Processing order state will never happen for some Payment use-cases, right?

But instead, the Completed Order is always happening at end in case of a successful transaction.

Can you guide me what needs to be configured or point me to the logs to proof what is happening?

Many Thanks.

 

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