if you need to create a new user it is possible to do in the database – no WP-Admin access is needed. here’s a guide: https://wpengine.com/support/add-admin-user-phpmyadmin/ (your hosting provide might have a different set up ask your webhosting support team for guidance to find the database)
- This reply was modified 2 hours, 42 minutes ago by .
Thank you Lisa, I wasn’t aware that was possible! I found the database but after consulting with my hosting provider, it appears as though our database does not have a users table (it was magically removed, and nobody knows where it went/how it happened). I’m assuming this means I will need to create a new users table and populate that with the administrator account as shown in the guide you suggested?
you will likely need a users table AND usermeta table. not sure if both are missing.
do you have a backup copy of the database from a time prior to the “mystery” of the disappearing users?
- This reply was modified 36 minutes ago by .
Im afraid not, I spoke to BigWetFish and they have no record of a backup. There is a usermeta table, and have created a user table, trying to work through it now
We managed to fix it, thank you Lisa for your help.