Customer ignores Reviews tick box and then does not receive any system emails

Hi Saule,

Thank you for your message. This plugin has an option to present the popup for Google customer reviews on the order confirmation page. This option allows Google to inject the code to present the popup. The plugin itself cannot see or store the results of the prompt, trigger the email, or store information related to reviews, invitations, or order status updates.

If you are having trouble with order emails, I recommend checking your domain’s DNS to ensure the SPF, DKIM, DMARC exist and are valid, as the absence of these records would cause email delivery to fail.