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Hello,
Please check your PHP error log and it should give you some information on from where the issue is coming. If there is a conflict with other plugins it should be mentioned there.
We suggest deactivating all other plugins than elemailer,elementor and check if it works for you.
For reference you can check
https://www.hostinger.com/tutorials/how-to-fix-there-has-been-a-critical-error-on-your-website
Error Details
=============
An error of type E_ERROR was caused in line 121 of the file
/nas/content/live/xxx/wp-content/plugins/elementor/core/experiments/manager.php.
Error message: Uncaught Error: Class “container” not found in
/nas/content/live/xxx/wp-content/plugins/elementor/core/experiments/manager.php:121
Stack trace:
#0 /nas/content/live/xxx/wp-content/plugins/elementor-pro/core/modules-manager.php(78):
Elementor\Core\Experiments\Manager->add_feature(Array)
#1 /nas/content/live/xxxx/wp-content/plugins/elementor-pro/plugin.php(357):
ElementorPro\Core\Modules_Manager->__construct()
#2 /nas/content/live/xxx/wp-includes/class-wp-hook.php(307):
ElementorPro\Plugin->on_elementor_init(”)
#3 /nas/content/live/xxx/wp-includes/class-wp-hook.php(331):
WP_Hook->apply_filters(”, Array)
#4 /nas/content/live/xxx/wp-includes/plugin.php(476):
WP_Hook->do_action(Array)
#5 /nas/content/live/xxx/wp-content/plugins/elementor/includes/plugin.php(652):
do_action(‘elementor/init’)
#6 /nas/content/live/xxx/wp-includes/class-wp-hook.php(307):
Elementor\Plugin->init(”)
#7 /nas/content/live/xxx/wp-includes/class-wp-hook.php(331):
WP_Hook->apply_filters(NULL, Array)
#8 /nas/content/live/xxx/wp-includes/plugin.php(476):
WP_Hook->do_action(Array)
#9 /nas/content/live/xxx/wp-settings.php(598): do_action(‘init’)
#10 /nas/content/live/xxx/wp-config.php(121):
require_once(‘/nas/content/li…’)
#11 /nas/content/live/xxx/wp-load.php(50):
require_once(‘/nas/content/li…’)
#12 /nas/content/live/xxx/wp-admin/admin.php(34):
require_once(‘/nas/content/li…’)
#13 /nas/content/live/xxx/wp-admin/post.php(12):
require_once(‘/nas/content/li…’)
#14 {main}
thrown
- This reply was modified 8 hours, 48 minutes ago by .
Could you please confirm that the issue is persisting with only Elemailer, Elementor active on your website? Also, please share the exact Elementor, Elemailer, and WordPress versions you are using.
Regards
Thank you for your response.
I have latest version of WordPress, Elementor and valid Elementor Pro version(3.8.0)
When Elementor Pro is deactivated, I can access the Elemailer form(edit options)
With Pro activated, it throws the error again.
I also tried removing all 3 plugins and uploading again,but same error appears.
I use basic version of Elemailer.
I can edit pages, posts via Elementor, no other issues on the website
- This reply was modified 4 hours, 17 minutes ago by .
- This reply was modified 4 hours, 15 minutes ago by .
- This reply was modified 3 hours, 52 minutes ago by .
- This reply was modified 3 hours, 52 minutes ago by .
I rolled back website to previous version of the website. Prior to updating elementor, there is warning from elementor.
Looks like elementor pro is not yet tested
Now I can access the form again without upgrading Elementor.
Heads up, Please backup before upgrade!
The latest update includes some substantial changes across different areas of the plugin. We highly recommend you backup your site before upgrading, and make sure you first update in a staging environment
Compatibility Alert - Some of the plugins you’re using have not been tested with the latest version of Elementor (3.8.0). To avoid issues, make sure they are all up to date and compatible before updating Elementor.
Plugin Tested up to Elementor version
Elementor Pro 3.7.0- This reply was modified 3 hours, 4 minutes ago by .
- This reply was modified 2 hours, 30 minutes ago by .
Thanks for reporting. We could recreate the issue with the latest Elementor Pro. We are checking this and soon we will push an update.
Hi @hispasat please update to the latest Elemailer version and let us know if it’s working fine after the update. The issue actually happened due to a code error of Elementor pro in this case. We have made a patch for it.
Regards,
Just updated it. It works like a charm. Thank you for the prompt action!
Awesome. You are welcome and thanks again for reporting it fast.
If you like our plugin don’t forget to rate it 🙂
Regards,