Hi David,
Thanks for purchasing the commercial version of the plugin. For any technical questions we need you to open a ticket from our Support Hub, and in case you’re having problems with your account, please feel free to use any contact form by specifying your account and order details so that we can make sure to restore your access.
For the moment we can suggest looking at the “Conditional Texts” features if you’re looking for a way to add instructions or specific contents to the email notification for the guests. Thanks to the Conditional Texts, you can have custom contents added to the email message depending on various rules (conditions) that you define directly from the back-end interface of Vik Booking (page Global – Configuration). For example, you could add specific instruction depending on the room-type booked, like a physical address or the check-in instructions.
There is probably no need to use the hooks described in our technical documentation for developers to add custom instructions to the email messages, because you would end up having a static piece of code or a static plugin with the desired message/instructions. It is way better and faster to use the Conditional Texts.
We can provide additional information through our support ticketing platform as soon as you have restored the access to your account. You can use the “Contact us” page on any of our websites to get in touch and share your order/account details.
Thank you,
The VikWP Team