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NOT sure if this is a theme issue or a woocommerce issue – I have logged a support request –
ON The email that is sent to say congratulations a NEW order has been placed ,
I used to get both the shipping address and the billing address shown at the bottom of the order – THAT now only seems to show JUST the billing address – EVEN when a shipping address has been entered , the email used to provide both shipping and billing even if they happened to be the same , address , but we had ALL the details – phone number is only in billing for example
I have posted a support question at themeforest for the TOTAL them support forum
Website is
I dont keep a record of the dates I update the theme or woocommerce – perhaps I should , as looking back at order emails – Some have them some do not – I’m just looking to see if i can corralate and update with the order issue
Maybe going forward , I should always do a test order to check the system
I dont do websites for a living , this is a self hosted site which i keep updated for a friend , so not a profit making setup
The total theme is using a child theme that I set up – to ensure any updates to the theme did NOT change some of the function.php code i added and the CSS code i under
But that has been there for a while now – with the exception of a font bug that the theme auther helped with earlier in the week following an update
Our hosting is a simple plan from IONOS , setup in 2018
Hope the is sufficient information , happy to provide more , above makes sense and someone can assist – maybe a configuration setting has changed I have had that before
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Screen shoots of EMAIL & WordPress woocommerce Orders
The email back to the customer for the order , also does NOT contain the shipping address
The page I need help with: [log in to see the link]