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Hi all,
I’ve developed a ecommerce website using woocommerce, we use ccavenue as payment gateway, the problem is the buyer don’t get email directly from ourwebsite when they successfully placed order and paid using ccavenue options.
And buyer get mail from ccavenue but the product name and number of products are missing in the email
What could be the problem and solution for this
(Note:When cod option is enabled, buyer gets email directly from our website mail and the product details and billing, shipping details are present in it)
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Do you use a plugin to add the CCAvenue payment gateway? Is there any option in the plugin to suppress WordPress emails? Also, what’s your email provider and how do you integrate it in your site? With a plugin like Fluent SMTP you can track which emails are sent from your site, and which of those fail to deliver.
Woocommerce settings has an Emails section. The payment gateway add-on for cc avenue might not trigger emails though. You should contact them for an explanation.