I Am Totally Lost…

A few months back I let somebody make me a WordPress page. The site turned out to look nice and worked properly when I was still in my trial period of WordPress creator. Anyway my trial period ended and a few months went by where I did not need to the website to be up yet.

So a few days back I decided to finally fully setup the WordPress website. My site had been reset because of the time that had passed, so I needed to import the website again, using the All in one WP-Migration tool. When I imported the page I received a warning that there had been some updates in Elementor and other plugins, and that that could give problems.

I reckoned it would be alright, and just went on with the importing process. So using Elementor I did a few more updates to the website (mainly just changing texts). I decided to test out the website going on a private webbrowser and trying the website out. When I tried going on the website I get the wordpress logo and a message which says: ” You need to be logged in as a user who has permission to view this site.” also it says “Private Site”.

So I googled how to make my website public, and it told me to go to the “privacy settings”. Anyway this is where the real problems are at. I cannot even access my settings. When I click on settings in WordPress or WP-admin I automatically get sent to the Jetpack Statistics.

I tried to temporarily deactivate Jetpack to see if that would fix the issue but I cannot do that either, it says: Jetpack is automatically managed by host. Also my permissions seem very much off. I tried accessing a backup and it says I don’t have permissions to do that…

I am just totally lost now, I have tried contacting support but I don’t receive a reply. Can anyone who has a bit more knowledge about WordPress than I do please lay out some steps I could take in order to solve some of the issues I am having.

I am thinking about just cancelling my plan now I still can and perhaps just making a whole new account and trying again.

If you need more information let me know! Thanks in advance for all your help and even taking the time to read my message!

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2 Comments
  1. I would cancel your plan, get your hosting somewhere else (not wordpress.com) and import your site to a better host.

 

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