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My customer does not sell online, and their “products” are rug designs that are always custom. I have given each design its own SKU, many of which show different color variations. I have not given each variation an individual SKU because these are not stock products, but merely different colorations of the parent product. There are thousands of colors to choose from so there’s no point in making a SKU for each possible combination – think millions of possibilities.
The problem is that occasionally a rug comes into the warehouse that was made wrong (color, fiber, technique) and they want to sell those rugs at a discounted rate – again, not online. Because the rug is “XYZ” design it should have the same SKU number as the XYZ design, but to differentiate I have added additional letters to the end of the SKU. So for example a design named Kochi has a design SKU of 73053, but the in-stock rug has an SKU of 73053-IS. But this is viewed as a duplicate SKU. Why?
How can I make the design SKU be applicable to both the design and the in-stock rug? Adding additional letters to the SKU did not help, though for the life of me I can’t understand why not. After all, the SKUs are unique since one has additional characters. Wouldn’t 12345 be different than 123456, or 12345-6? What am I missing?