Issues with Processing a USPS – First Class International Package Service Label

Hello,

I am having big issues with printing out a shipping label for an international shipment on my site. Upon prepping my order and clicking “Buy Shipping Label” I am presented with the following error message: “Customs info error: missing required field for non-document shipment: customs_items.hs_tariff_number”

Even after including an HS Tariff number in my order description, I receive this error.

I have now clicked on the “Buy Shipping Label” button 5 times, and upon checking my credit card statement, I have also been charged 5 times for this shipment.

I would like to firstly get some assistance with printing out this label for my customer, and secondly know how I can be refunded for the times this error has incurred a charge to my credit card

The page I need help with: [log in to see the link]

 

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