Need help accessing my backend. Not sure if appropriate to ask here or not.

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I tried contacting wordpress but their website won’t even let me send an email. So I have noticed that I cannot log in to my wordpress. The only solution I have found is resetting the password. But I have to reset every time I log out. I have reset the password twice yesterday. I’m not sure at all what to do.

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3 Comments
  1. >how do i?

    This is a pretty simple test and there instances where it isn’t 100% accurate, but generally…

    When you access your website, do you log in with a URL that is like: [`yourgroovysite.com/wp-login.php`](https://yourgroovysite.com/wp-login.php) ? (if yes, then you are using the open-source WordPress software from WordPress.org) Or do you log into [WordPress.com](https://WordPress.com)? (If yes, then you are using WordPress.com)

    If you are hosted with [WordPress.com](https://WordPress.com), log into your account there and use this link to contact support:

    [https://wordpress.com/help/contact](https://wordpress.com/help/contact)

    Or, log into your account and post on the support forums:

    [https://wordpress.com/forums/](https://wordpress.com/forums/)

    If you are using the open-source WordPress software and have your own hosting (through somewhere like GoDaddy, Bluehost, etc), you can try contacting your host’s support team. But unless WordPress support is part of your hosting package, they might be limited on what they can help you with.

    The [WordPress.org](https://WordPress.org) support forums can also be another option (though folks on r/wordpress are knowledgable as well):

    https://wordpress.org/support/forums/

 

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