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Hi @mitziw
As I can see from the URL you shared, it looks like you are trying to create a staging site on a sub-domain, and this feature is only available in the Pro version of the plugin.
Since the WordPress forum guidelines do not permit answering pro-related questions here. Please send us your pro-related question via our support form https://wp-staging.com/support/#pro-support
We will help you further from there.
Thanks,
Alaa