Today I added a new video to the front page of our website (created using Shoreditch template) (About BCC). The video file plays perfectly on the PC, the same video plays perfectly on the web version of our site (Chrome, Vivaldi, Firefox), but this newly added video plays without audio and no visible un/mute button on the mobile browsers (Chrome/Vivaldi).
The only way to get the audio to work is by selecting Open in Chrome and selecting Desktop View (in the mobile browser menu).
Other videos we added (In the Media) previously all play perfectly with audio in the mobile browser.
My questions are:
1) Why do the older videos play automatically with sound, no need to unmute, yet this new video must be unmuted to play on web version.
2) Why does this newly added video play without audio on the mobile browser?
If anyone can advise what is wrong, I’d be very grateful!
Thank you, Andrew.
britishcounties.org
- This topic was modified 2 hours, 22 minutes ago by .
The page I need help with: [log in to see the link]