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Hello,
I’ve read about this issue in other threads, but nothing has worked so far.
Random orders getting “Order status changed from Pending payment to Processing” twice, instantly. This means that the user gets two emails, I get two stripe logs (though they are not charged twice) and the order gets sent to the CRM twice.
Its so random that switching theme / plugins isn’t gonna help because it is hard to replicate.
Any help appreciated.
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block.<br>Checkout: #206 - /checkout/<br>My account: #208 - /my-account/<br>Terms and conditions: #115 - /short-courses/short-course-regulations-policies/<br><br>### Theme ###<br><br>Name: TwoTen Blocks<br>Version: 1.0.0<br>Author URL: https://twotenstudio.co.uk<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: twoten-blocks/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/auth/footer.php<br>twoten-blocks/woocommerce/auth/form-grant-access.php version 4.3.0 is out of date. The core version is 8.8.0<br>twoten-blocks/woocommerce/auth/form-login.php<br>twoten-blocks/woocommerce/auth/header.php<br>twoten-blocks/woocommerce/cart/cart-empty.php<br>twoten-blocks/woocommerce/cart/cart-item-data.php<br>twoten-blocks/woocommerce/cart/cart-shipping.php version 7.3.0 is out of date. The core version is 8.8.0<br>twoten-blocks/woocommerce/cart/cart-totals.php<br>twoten-blocks/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0<br>twoten-blocks/woocommerce/cart/cross-sells.php<br>twoten-blocks/woocommerce/cart/mini-cart.php version 7.8.0 is out of date. The core version is 7.9.0<br>twoten-blocks/woocommerce/cart/proceed-to-checkout-button.php<br>twoten-blocks/woocommerce/cart/shipping-calculator.php<br>twoten-blocks/woocommerce/checkout/cart-errors.php<br>twoten-blocks/woocommerce/checkout/form-billing.php<br>twoten-blocks/woocommerce/checkout/form-checkout.php<br>twoten-blocks/woocommerce/checkout/form-login.php<br>twoten-blocks/woocommerce/checkout/form-pay.php version 7.8.0 is out of date. The core version is 8.2.0<br>twoten-blocks/woocommerce/checkout/form-shipping.php<br>twoten-blocks/woocommerce/checkout/order-receipt.php<br>twoten-blocks/woocommerce/checkout/payment-method.php<br>twoten-blocks/woocommerce/checkout/payment.php version 7.8.0 is out of date. The core version is 8.1.0<br>twoten-blocks/woocommerce/checkout/review-order.php<br>twoten-blocks/woocommerce/checkout/terms.php<br>twoten-blocks/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>twoten-blocks/woocommerce/content-product-cat.php<br>twoten-blocks/woocommerce/content-product.php<br>twoten-blocks/woocommerce/content-single-product.php<br>twoten-blocks/woocommerce/content-widget-price-filter.php<br>twoten-blocks/woocommerce/content-widget-product.php<br>twoten-blocks/woocommerce/content-widget-reviews.php<br>twoten-blocks/woocommerce/emails/admin-cancelled-order.php<br>twoten-blocks/woocommerce/emails/admin-failed-order.php<br>twoten-blocks/woocommerce/emails/admin-new-order.php<br>twoten-blocks/woocommerce/emails/customer-completed-order.php<br>twoten-blocks/woocommerce/emails/customer-invoice.php<br>twoten-blocks/woocommerce/emails/customer-new-account.php<br>twoten-blocks/woocommerce/emails/customer-note.php<br>twoten-blocks/woocommerce/emails/customer-on-hold-order.php<br>twoten-blocks/woocommerce/emails/customer-processing-order.php<br>twoten-blocks/woocommerce/emails/customer-refunded-order.php<br>twoten-blocks/woocommerce/emails/customer-reset-password.php<br>twoten-blocks/woocommerce/emails/email-addresses.php version 5.6.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/emails/email-customer-details.php<br>twoten-blocks/woocommerce/emails/email-downloads.php<br>twoten-blocks/woocommerce/emails/email-footer.php<br>twoten-blocks/woocommerce/emails/email-header.php<br>twoten-blocks/woocommerce/emails/email-mobile-messaging.php<br>twoten-blocks/woocommerce/emails/email-order-details.php<br>twoten-blocks/woocommerce/emails/email-order-items.php<br>twoten-blocks/woocommerce/emails/email-styles.php version 7.4.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/emails/plain/admin-cancelled-order.php<br>twoten-blocks/woocommerce/emails/plain/admin-failed-order.php<br>twoten-blocks/woocommerce/emails/plain/admin-new-order.php<br>twoten-blocks/woocommerce/emails/plain/customer-completed-order.php<br>twoten-blocks/woocommerce/emails/plain/customer-invoice.php<br>twoten-blocks/woocommerce/emails/plain/customer-new-account.php<br>twoten-blocks/woocommerce/emails/plain/customer-note.php<br>twoten-blocks/woocommerce/emails/plain/customer-on-hold-order.php<br>twoten-blocks/woocommerce/emails/plain/customer-processing-order.php<br>twoten-blocks/woocommerce/emails/plain/customer-refunded-order.php<br>twoten-blocks/woocommerce/emails/plain/customer-reset-password.php<br>twoten-blocks/woocommerce/emails/plain/email-addresses.php version 5.6.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/emails/plain/email-customer-details.php<br>twoten-blocks/woocommerce/emails/plain/email-downloads.php<br>twoten-blocks/woocommerce/emails/plain/email-order-details.php<br>twoten-blocks/woocommerce/emails/plain/email-order-items.php<br>twoten-blocks/woocommerce/global/breadcrumb.php<br>twoten-blocks/woocommerce/global/form-login.php<br>twoten-blocks/woocommerce/global/quantity-input.php<br>twoten-blocks/woocommerce/global/sidebar.php<br>twoten-blocks/woocommerce/global/wrapper-end.php<br>twoten-blocks/woocommerce/global/wrapper-start.php<br>twoten-blocks/woocommerce/loop/add-to-cart.php<br>twoten-blocks/woocommerce/loop/loop-end.php<br>twoten-blocks/woocommerce/loop/loop-start.php<br>twoten-blocks/woocommerce/loop/no-products-found.php<br>twoten-blocks/woocommerce/loop/orderby.php<br>twoten-blocks/woocommerce/loop/pagination.php<br>twoten-blocks/woocommerce/loop/price.php<br>twoten-blocks/woocommerce/loop/rating.php<br>twoten-blocks/woocommerce/loop/result-count.php<br>twoten-blocks/woocommerce/loop/sale-flash.php<br>twoten-blocks/woocommerce/myaccount/dashboard.php<br>twoten-blocks/woocommerce/myaccount/downloads.php<br>twoten-blocks/woocommerce/myaccount/form-add-payment-method.php<br>twoten-blocks/woocommerce/myaccount/form-edit-account.php version 7.0.1 is out of date. The core version is 8.7.0<br>twoten-blocks/woocommerce/myaccount/form-edit-address.php<br>twoten-blocks/woocommerce/myaccount/form-login.php<br>twoten-blocks/woocommerce/myaccount/form-lost-password.php<br>twoten-blocks/woocommerce/myaccount/form-reset-password.php<br>twoten-blocks/woocommerce/myaccount/lost-password-confirmation.php<br>twoten-blocks/woocommerce/myaccount/my-account.php<br>twoten-blocks/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 8.7.0<br>twoten-blocks/woocommerce/myaccount/my-downloads.php<br>twoten-blocks/woocommerce/myaccount/my-orders.php<br>twoten-blocks/woocommerce/myaccount/navigation.php<br>twoten-blocks/woocommerce/myaccount/orders.php version 7.8.0 is out of date. The core version is 8.5.0<br>twoten-blocks/woocommerce/myaccount/payment-methods.php version 7.8.0 is out of date. The core version is 8.9.0<br>twoten-blocks/woocommerce/myaccount/view-order.php<br>twoten-blocks/woocommerce/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0<br>twoten-blocks/woocommerce/order/form-tracking.php<br>twoten-blocks/woocommerce/order/order-again.php<br>twoten-blocks/woocommerce/order/order-details-customer.php version 5.6.0 is out of date. The core version is 8.7.0<br>twoten-blocks/woocommerce/order/order-details-item.php<br>twoten-blocks/woocommerce/order/order-details.php version 7.8.0 is out of date. The core version is 8.5.0<br>twoten-blocks/woocommerce/order/order-downloads.php<br>twoten-blocks/woocommerce/order/tracking.php<br>twoten-blocks/woocommerce/product-searchform.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/external.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/grouped.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/simple.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/variable.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>twoten-blocks/woocommerce/single-product/add-to-cart/variation.php<br>twoten-blocks/woocommerce/single-product/meta.php<br>twoten-blocks/woocommerce/single-product/photoswipe.php<br>twoten-blocks/woocommerce/single-product/price.php<br>twoten-blocks/woocommerce/single-product/product-attributes.php<br>twoten-blocks/woocommerce/single-product/product-image.php<br>twoten-blocks/woocommerce/single-product/product-thumbnails.php<br>twoten-blocks/woocommerce/single-product/rating.php<br>twoten-blocks/woocommerce/single-product/related.php<br>twoten-blocks/woocommerce/single-product/review-meta.php<br>twoten-blocks/woocommerce/single-product/review-rating.php<br>twoten-blocks/woocommerce/single-product/review.php<br>twoten-blocks/woocommerce/single-product/sale-flash.php<br>twoten-blocks/woocommerce/single-product/share.php<br>twoten-blocks/woocommerce/single-product/short-description.php<br>twoten-blocks/woocommerce/single-product/stock.php<br>twoten-blocks/woocommerce/single-product/tabs/additional-information.php<br>twoten-blocks/woocommerce/single-product/tabs/description.php<br>twoten-blocks/woocommerce/single-product/tabs/tabs.php<br>twoten-blocks/woocommerce/single-product/title.php<br>twoten-blocks/woocommerce/single-product/up-sells.php<br>twoten-blocks/woocommerce/single-product-reviews.php<br>twoten-blocks/woocommerce/single-product.php<br>twoten-blocks/woocommerce/taxonomy-product-attribute.php<br>twoten-blocks/woocommerce/taxonomy-product-cat.php<br>twoten-blocks/woocommerce/taxonomy-product-tag.php<br><br>Outdated Templates: ❌<br> <br> <br> Learn how to update<br><br>### Subscriptions ###<br><br>WCS_DEBUG: ✔ No<br>Subscriptions Mode: ✔ Live<br>Subscriptions Live URL: https://artacademy.ac.uk<br>Subscriptions-core Library Version: 7.1.1<br>Subscriptions Template Theme Overrides: twoten-blocks/woocommerce/emails/email-order-details.php<br>twoten-blocks/woocommerce/emails/plain/email-order-details.php<br><br>Subscription Statuses: wc-active: 3<br>wc-pending: 1<br>wc-on-hold: 4<br>wc-cancelled: 1<br><br>WooCommerce Account Connected: ✔ Yes<br>Active Product Key: ✔ Yes<br>Report Cache Enabled: ✔ Yes<br>Cache Update Failures: ✔ 0 failure<br><br>### Store Setup ###<br><br>Country / State: United Kingdom (UK)<br><br>### Subscriptions by Payment Gateway ###<br><br>other: wc-active: 3<br>wc-cancelled: 1<br><br>Stripe: wc-on-hold: 4<br><br>### Payment Gateway Support ###<br><br>Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions<br><br><br>### Gift Cards ###<br><br>Database Version: 1.16.15<br>Loopback Test: ✔<br>Task Queueing Test: ✔<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ✔ Next scheduled: 2024-06-12 21:10:57 +01:00<br>Options: ✔<br>Notes: 182<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 22<br>Oldest: 2024-05-14 15:25:39 +0100<br>Newest: 2024-06-12 09:13:32 +0100<br><br>Complete: 23,847<br>Oldest: 2024-05-12 11:50:07 +0100<br>Newest: 2024-06-12 11:39:51 +0100<br><br>Failed: 341<br>Oldest: 2021-09-10 10:20:22 +0100<br>Newest: 2024-05-23 09:30:50 +0100<br><br>In-progress: 1<br>Oldest: –<br>Newest: –<br><br>Pending: 156<br>Oldest: 2024-06-12 11:43:57 +0100<br>Newest: 2050-09-04 00:00:00 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-06-12 11:41:31 +01:00<br>
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