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I’m using WooCommerce subscriptions and this is not clear from the documentation. There is good information available on how to resolve the issue and communicate status to the customer, but I couldn’t find anything about how to resend the failed and missed orders for payment once the original problem is resolved.
I had a payment failure on a subscription, which placed the subscription into the Pending state while it was sorted. The payment information has been updated and I need to submit two orders for payment:
- The order that failed (exists in “Failed” state)
- The order that was missed (=never created) because it took a while to sort out
Is there a way to resubmit the failed order for payment on Stripe? Do I need to create a manual order for the missed payment? (If so how? I wouldn’t be asking if it was obvious.)
Greatly appreciate any guidance!