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Hey @awactive,
Thank you for reaching out! Considering this is issue is related to the Pro plugin, please open a support ticket on our website, here: https://slicewp.com/contact/
This forum is dedicated only to the core free plugin, which is hosted here on the WordPress plugins repository.
Once you open a support ticket via our website, we will get back to you as quickly as possible.
Thank you and best wishes,
Mihai