Hello everyone! I’m a tech with an MSP company and I’m working with a client that is having some issues with receipts that are generated from his WordPress product page.
Please bear with me. I will do my best to explain the issue, but I have little to no experience in WordPress.
Long story short, when a customer submits an order on the client’s website, the order is sent via email to the vendor’s email address. The vendor will print that order confirmation/receipt, place it in the box and ship it along with the product to the customer.
Within the “Product Name” field, the vendor adds a ™ symbol as text (ASCII 0153). When the email comes in through the Outlook application, the ™ is converted to an image and is super huge on the printed receipt. This only happens in the Outlook application, but the Office 365 Outlook web app looks perfectly fine.
I figure (and correct me if I am wrong) this is because the default font that WordPress uses for that field is not something that Microsoft considers as web-ready. Unfortunately, unlike the product description dialog, there is no way to change the font in the UI.
Can anybody help me with this or point me in the direction of a possible fix? The user much prefers to use the Outlook app, vs using the web interface. But if there’s no way around it, then I guess it is what it is.
Thanks in advance! If you need to ask any clarifying questions, please do so and I’ll answer as best as I can.
Have a great weekend, guys!!
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Just change the font-family of the text in the order notification email to a basic default font like Arial. https://themes.ivyca.com/woocommerce/how-to-add-custom-fonts-in-woocommerce-order-emails.html