As I’m building my site and testing the plugins I have, some issues are arising. When I get in touch with the developers (at the moment, I’m dealing with woo subscription and woo membership), they seem to go in circles. They don’t ask to provide them with credentials to get on my site and check what’s going on. They ask me to run a conflict test myself and, this is the latest, they suggest I hire somebody from Codeable to test and fix the issue. I have been working on this site for a year and they have never done that. They have always done the troubleshooting and fixed the issue. What’s going on? Have things changed? Is it too much to ask them to fix an issue that is related to their plugin?
I’m feeling overwhelmed right now with all this going around. What is your experience? What do you suggest I do?
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If it’s a premium (paid for) plugin, I would expect some level of support, but if it’s a plugin I found off of the repository, then I feel the responsibility is on me to troubleshoot any issues
If you are paying for a plugin, especially one with a subscription, you should be supported 100%.
If not get a refund and find a better author. Most plugins on codecanyon are one off buy and my person experience with most authors on the platform is extremely positive and they continue to provide support even after the support period ends if it’s a major/after update issue. (Support can also be reactivated 6 months at a time for a fraction of a subscription.)
Most WP repo plugin authors also provide great support for their free plugins.
Really depends on the people behind a plugin.
I’ve seen great support for free plugins, and I’ve seen horrible support for paid plugins. Generally, premium plugins, especially with monthly subs, provide decent to great support.
Really depends on the developers. Yith support is great for example.