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Hi @cesar7, that is a great question!
At WooCommerce.com, we offer support when your site is using the latest release of the core WooCommerce plugin (and the main WordPress software), and the previous one before that. This is often called L-1 or “Latest minus one version”, where the version number is in the format of x.y.z – we focus on the second then first number. You can see the full release history of WooCommerce on the Releases developer page.
For example, if the current version of WooCommerce is 8.7.z then the oldest WooCommerce version we support is 8.6.z.
Learn more about our support policy here: https://woocommerce.com/support-policy/.
Cheers!
-OP