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Hey. I have a few client that has complained about an issue with deliverability of the forms on their webpage. Website is built in WordPress, and forms in WPForms (I think a few might be in Contact Form 7). On rare occations when these forms are filled, the mail sent to the owner of the site with the filled form data does not arrive, leading to potential loss-of-sales.
Has anyone dealt with something similar? We have not been able to locate them in the owner’s spam filter either. I suspected that since they are (probably) automated, some mail hosts will flag it. To make 100% certain that these filled forms are delivered, do I have to set up a SMTP? Or is there another way to be certain nothing is lost?
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Simplest possibility: Are there required fields? Could just be someone’s submitting a blank form.
What happens when you test yourself?
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Id suggest using a CF plugin that gives the option to save entries directly to he database as well as shooting out an email. Then you can view entries on the back end whenever you need to check. I use forminator by wpmudev.
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Doubt its a SMTP issue, I don’t think an email would even go through if that was the case.