Hello @jonahcoyote ,
Seems you have redirects to your files, and those files are located in the dlm_uploads directory.
If on Apache, that directory is protected by the .htaccess that resides inside it, so that those files are protected agains direct access. If you do not want them to be protected and want the download link to redirect the visitor to the file, please either delete the .htaccess or clear its contents.
If you are on Nginx, the protection is not made by the .htaccess file but by your host, who entered the “deny: all” rule in the server configuration for the dlm_uploads directory, and you need to talk to them to remove the rule.
In your case, please see if there is an .htaccess located in the dlm_uploads and remove it/empty it.
But be aware that, in either case, removing the protection from that directory will mean that visitors can directly go to those files without passing through Download Monitor.
Warmly,
Razvan
Bingo, that worked deleting the .htaccess in the dlm_uploads directory! So easy, thank you!