Hey there, @sarahweb! Thanks for contacting us. I’m happy to help you.
Can you please share a screenshot of what you see so we can take a look?
I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
Hello @sarahweb can you take a screenshot and paste it here? also, can you submit a systems report?
Go to WooCommerce > Status > Get Systems Report and pasting that here inside using a Code Block.
Hey, @sarahweb!
Do you have Woo Subscriptions installed?
If you do, please update it and WooCoomerce to the latest versions and check if the issue is solved 🙂
Please let us know how it goes.
Have a wonderful day!
I do use woo subscriptions and it is already on the latest version – but you are right in that its conflicting with another plugin as just done the same update to another site and the issue is not there – but its an issue for 3 sites – so I am off to determine the plugin that is on all 3 sites! I will return with an update – thank you
Ok so found out it was a random cache! but that effected 2 sites – once cleared cache (using chrome) it cleared!