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Hi @ph59 ,
Please, first of all check our tutorial on how to set achievements: https://gamipress.com/docs/tutorials/creating-an-achievement-type/ .
If following this tutorial does not help to solve the issue, please perform a conflict test.
Here is an explanation on how to perform a conflict test: https://gamipress.com/docs/troubleshooting/theme-and-plugins-conflict-test/ .
Hope it helps!