Which plugin do you use for Paytm Payment Gateway?
The button is not working for Prepaid orders… when order is in Processing state or it is in Partially Shipped state… I checked with both
For COD orders, the button is working fine
Paytm WooCommerce Payment Gateway by Paytm
There is a conflict with paytm payment gateway. For now you can add the tracking information from the orders list page.
We are working on fix the conflict with Paytm WooCommerce Payment Gateway plugin.
Hi @samarthxxx,
Upon inspecting the Paytm payment gateway plugin, we identified a jQuery error on the order details page, which has affected the functionality of our “Add Tracking” widget.
To pinpoint this issue, you can examine the error in your browser’s console while on the order details page. In order to resolve this matter, we kindly recommend reaching out to the Paytm payment gateway plugin’s support team to address and rectify this problem.
You can add the tracking information from the orders list page, to add tracking information from the orders list, please refer to our documentation.
Thanks