Adding user / all users are not applicable to Administrators

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I’m using Profile Builder on one of my projects. An odd issue appears: the role Administrator, which has all the capability on everything on the website, CANNOT add a user nor access the user list.

I have confirmed that Administrator has access to every capability inside the Users section:

  • create_users
  • add_users
  • list_users
  • edit_users
  • remove_users
  • promote_users
  • delete_users
  • create_roles
  • list_roles
  • edit_roles
  • delete_roles

When I tried to force visiting the default creating_user page, which domain/wp-admin/user-new.php, the system alert would be displayed:

You do not have sufficient permissions to access this admin page.

Reason: The current user doesn’t have the extra capability “editor” that is required to access the “Users → Add New” menu item.

I have no clue how this may happen. It is a real pain. Did anyone ever face the issue and how to fix it?

  • This topic was modified 26 minutes ago by HeNRy Hu.

 

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