Hi Guido,
Just to confirm, you are not able to access the dashboard when going to your dashboard (yourdomain.com/wp-admin, because it redirects to wp-admin/admin.php?page=wc-admin&path=/google/start, is this correct?
First, if you have another admin you can use, can you also please try with that account?
If none, we’d appreciate it if you could yourdomain.com/wp-admin/plugins.php and see if you can deactivate the plugin there. If it’s not accessible, kindly share a screenshot of the page or error when you go to these pages. You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.
Looking forward to your response!
Hi Darla,
because it redirects to
Correct.
Unfortunately it still redirects when going to the link you’ve provided. I don’t have access to anything in wp-admin.
Another user with role editor has the same issue.
I have deactivated plugin via FTP. But after activating it again via dashboard, same redirect with the same notification.
Guido
Found it!
I have added some custom functions to disable certain features, such as marketing, analytics, reports and addons. This causes a conflict with your plugin.
Guido
Hi @guido07111975 👋
Unfortunately it still redirects when going to the link you’re provided. I don’t have access to anything in wp-admin.
I can’t reproduce the issue on my test site. Here’s what happens after activating Google Listings & Ads.
Direct link: https://i.vgy.me/HoDYgb.gif
Are you able to do a thorough conflict test? A more detailed description of how to conduct a conflict test may be found here:
https://woo.com/document/how-to-test-for-conflicts/
If you’ve gone through these steps and are still experiencing issues, we’d be more than happy to take a closer look. Please provide us with:
- Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.
- Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).
Thank you!