If you look at MemberPress → Subscriptions in the WordPress admin, is there a subscription with ID 228? Are you also experiencing the same issue with other Pronamic Pay subscriptions, or only this one?
Hey hi thanks for fast reply i have this look
https://gyazo.com/f447fa27ab311d905690dbb632993253
some are transactions other subscriptions
And yeh there is an subscription id indd
https://gyazo.com/e979357a3c4bed99332259e86eb3301b
Please how can i fix this because some people did pay but next day it gets canceled i manually need to fix the date at transaction edit the expire date you know it was working perfectly fine past months just in begin march it starts doing this.
Ok, thanks for the screenshots. Based on this information, could it be that the payment method has been removed from MemberPress → Settings → Tab ‘Payments’ (and that there is no other MemberPress payment method for the same method)?
If that is not the case, can you share some details about which Pronamic Pay payment methods you have configured in the MemberPress settings and which method was used for the first payment of these subscriptions?
Hey hi yeh its that i sometime backup en reimport the website on a different server and yeh one time i did add the payment method again buts it the same method also same mollie license key.
Here some memberpress setting screenshots
account: https://gyazo.com/feeb5e3e9c18e40c70facde0af314ae5
subscription itself: https://gyazo.com/4b3e376e346760637788747315ef52cb
Payments: https://gyazo.com/0aedcc2bdb3baedd9670c123c3848973
Also a problem i also have is that people cant cancel their subscription anymore i changed their subscription with the gateaway subscr then it worked again but i need to manually edit it for some people that have the problem.
It is not recommended to remove payment methods which are in use. MemberPress also warns before doing that:
WARNING: Do not remove this Payment Method if you have active subscriptions using it. Doing so will prevent you from being notified of recurring payments for those subscriptions, which means your members will lose access to their paid content. Are you sure you want to delete this Payment Method?
I’d advise manually updating the MemberPress subscriptions which do not contain “Pronamic Pay” anymore in the “Gateway” column on the MemberPress → Subscriptions page to the correct payment method. I expect that to resolve your issues (also the ability to cancel subscriptions, which is also tied to the payment gateway integration).
So i can see what the problem is the ID on pronamic is not connected to the subscription id but it does exist how can i do this like manually fix this do i need to go into mollie? or do those customers have to update their payment method in the dashboard?
There is a row action Edit on the MemberPress → Subscriptions page for each subscription. On the subscription edit page, you can update the “Gateway” to the payment method of the corresponding Pronamic Pay subscription.