Could you please share URL of the page from your screenshots?
Could please confirm version number of the plugin that is installed on your site?
Could you please share a screenshot of the ‘Review Extensions’ tab in the plugin’s settings?
URL of the page from the screenshot
2. Version 5.13.1
3. Screenshot of review extensions.
Note the reported issue is applicable to mobile.
Thanks
Thanks for sharing additional details!
The empty space on the left is for customer avatars. However, your current theme has CSS code to hide avatars (please see the screenshot below). The problem is that the CSS code from the theme hides the avatars but doesn’t remove the empty space.
If you don’t want to display avatars, it is better to use the ‘Customer Avatars’ option from the ‘Review Extensions’ tab of our plugin settings. You can set it to ‘Hidden’ to hide avatars (including the empty space) or to ‘Initials’ to display better looking avatars based on customer name initials.