An error occurred while installing your license key.
<scroll down for my fix!>
I have a site that I’d like to get wordfence up and running on. I thought I had it installed at one point, but today when visiting the dashboard it showed me that I needed to complete the install. Perhaps I haven’t been in the dashboard for a LONG time, and thus changes over time broke my original installation.
At any rate, I attempted to continue the installation. I opted to install the license, and to get a new free license through the provided link.
I received (and continue to receive) the following:
Error Installing License
An error occurred while installing your license key.Please try again. If the problem persists, please contact Wordfence Support.
[CLOSE]
I have tried the following (with no change in behavior) after finding other free support forum postings:
- attempted to uninstall/delete wordfence entirely from my site
- deactivated ALL other plugins
- changed themes
- generated new free license (multiple times)
- tried in alternative browsers (Arc & Brave)
- Disabled extensions like ublockorigin, brave blocker, adblock plus
- verified that my site general settings url is in fact https://http://www.domain.co [redacted domain]
I did find within diagnostics that these settings are failing:
| Wordfence Config | |
| Checking basic config reading/writing | [FAIL] Basic config writing |
| Checking serialized config reading/writing | [FAIL] Serialized config writing |from admin.php?page=WordfenceTools&subpage=diagnostics
——-
WOAH – I just fixed it!
While I was perusing the diagnostics page, I found the log files section (towards the bottom). Within this, I downloaded my 15MB error log, and opened it in a text viewer app. Scrolling to the bottom (most recent entries), I found several errors that suggested that my database needed to be repaired. I double checked in the wp-config.php file to verify the name of my database, and within my hosting environment I opened the database, made a SQL backup, and then selected all tables and ran a repair. When I reloaded my site again, the error was gone and wordfence was working as expected!!
So, perhaps this will help someone. I read several other users who had the same error, but didn’t come across a fix that had helped me.
Best of luck to you!
The page I need help with: [log in to see the link]