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In September 2023, Help Scout announced to close legacy apps.
They have confirmed with me that there is no timeline for removing existing legacy apps, so if you enabled EDD Help Scout before, you will be able to use it for the time being.
To enable the app on new accounts, you need to reach out to their support and ask them to enable legacy apps.
Making EDD Help Scout compatible with their new Apps means a complete rewrite, which I am not able to do at the moment. If you want to help, please contribute via the GitHub repository.