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Hello, I recently set up a Firebox campaign and I’m currently facing 2 issues regards to a pop-up campaign on my homepage. The issue is with the video not automatically playing when the page loads and unless I enable playback controls the video itself will appear as a white box. I have checked Chrome, Brave, and Edge and all browsers have no autoplay. I do have autoplay enable within the site settings. My wordpress version is 6.4.3 and the plugin version is 2.1.8
The page I need help with: [log in to see the link]