Hi @louqi ,
Thanks for reaching out!
I understand that payments made using BACS are automatically changing to “Processing” rather than “On-Hold”, is this correct?
I would like the order status to be ‘On hold’ when a user places an order through BACS, and I will manually switch it to ‘Processing’ after confirming that the payment has been received. What should I do?
By default, payments made via BACS are set to “On-Hold” and require manually updating the order status to “Processing” or “Complete”. You can read more about this in our support documentation below:
This is not something I am able to replicate on my test site, as placing an order using BACS, the payment status changes to “On-Hold” automatically, and not “Processing”
Please can you clarify the following:
- Do you perhaps have any plugin which manages order statuses?
- Have you made any custom modifications or added code snippets to your site? If so, please review them to ensure that they are not interfering with the order status behavior.
- Does this occur with all product types, or only specific product types (i.e. variable, simple, digital/downloadable)?
- Is this a new issue, or one that has been present ever since enabling BACS as a payment method on your site?
Looking forward to your response!
Hi Roxy,
Thanks for the quick reply and clarification. It made me realize that there might be a problem with one of my installed plugins.
I find that I had a fraud detection plugin installed, which had a setting that automatically set the status of the order to “processing” when it detected the order as low risk.
I have changed that setting, and the problem is solved.
Thank you very much. You have been a great help. 🙂
Hi @louqi ,
I am really glad to hear that you have managed to find the culprit – nice work!
I will go ahead and mark this as resolved then, feel free to create a new topic if you need further help 🙂
Also, if you have a few minutes, we’d love it if you could leave us a review:
Cheers!