Broke Site |

Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience caused by the recent update. I understand the frustration that can arise when unexpected issues occur.

Our development team is actively investigating the matter to identify and address the root cause of the problem. In the meantime, I recommend rolling back to the previous version of the plugin to restore the functionality of your pages.

I appreciate your patience and understanding as we work to resolve this issue promptly. If you have any further details or observations that could assist us in the investigation, please feel free to share them.

To further investigate this issue, could you please create a support ticket on the ProfileGrid site and share the ProfileGrid health information?

To share your site health info, please follow these steps:

  1. Go to the ‘Tools’ menu in your WordPress dashboard.
  2. Select ‘Site Health.’
  3. Click on the ‘Info’ tab.
  4. Copy the site info to the clipboard.
    After copying the site info, paste it into the support ticket on the ProfileGrid site. This will provide us with valuable information to diagnose and resolve the issue.

Thank you for your continued support.


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