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Hi @randerson801,
Despite the site installing a free license, I can’t discuss or troubleshoot the Premium element of your question here on the free forums. You can receive the support your Premium license gives you access to at https://support.wordfence.com.
You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.
If you’re having any trouble logging in to contact us, please send an email to lockout @ wordfence . com and provide the email address or username that is associated with the account so that we can assist you futher.
Thanks,
Peter.