Hi there @dbkdirect,
Thank you for reaching out.
I understand you’re having difficulty issuing a refund via the WooCommerce PayPal Payments plugin.
First, please ensure that you have the latest version of the plugin installed. If you’re still unable to enter the refund amount, try deactivating and reactivating the plugin.
Also, ensure your PayPal API credentials are configured correctly under WooCommerce > Settings > Payments > PayPal > API Credentials. You can check out our detailed guide on how to set up your PayPal plugin here: https://woocommerce.com/document/paypal-standard/#api-credentials
You can read more on refunds in WooCommerce from this detailed guide: https://woocommerce.com/document/woocommerce-refunds/
Let us know how this goes.
Hello 👋 @dbkdirect,
I just wanted to follow up on this thread.
I noticed you’re having an issue with the WooCommerce PayPal Payments plugin, but you reached out through the WooCommerce core support forum.
In that case, I suggest reaching out to the WooCommerce PayPal payments team, as this forum focuses on providing support for the WooCommerce core plugin. Here’s a direct link to the WooCommerce PayPal Payments support forum.
I’ll now mark this thread as solved.