Cannot read properties of undefined (reading ‘statusText’)

Hi there. We have 4 products on our website (3 with 3 color varations).

We’ve had a few customers over the last couple of months run into an issue with the ShipStation plugin and an error:

Cannot read properties of undefined (reading ‘statusText’)

We contacted ShipStation and the devs for this plugin in the past, and both indicate there’s an issue with “Shipping Dimensions”, however, our dimensions are set correctly, and this issue is not happening to every customer (which one would assume would be the case if this was an error with inputting dimensions).

There are also no errors to help us track this down in our WooCommerce error logs.

Is it possible to have someone look at this more in depth? We would like to continue to have live shipping rates on our website, but are losing customers as this error prevents them from checking out.

Thank you kindly. Please let me know if there’s any information or documentation I can send over to help track this issue down and resolve it.

The page I need help with: [log in to see the link]


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