<span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Can’t resend order confirmation emails after edit

Replies: 2

Hi all πŸ™‚

Got a bit of a strange one with a WC site: within the edit order page, you can resend the order confirmation email which goes through to the store’s email address. They use that to print out a hard copy of the order automatically.

However, they’ve now discovered that once an order has been edited (ie customer calls to add an item on) it’s no longer possible to use the ‘resend order confirmation email’ action from the top of the page. It’s still there, but when you click on update no action is taken. Logging shows no attempt to send an email, and there is no confirmation/error flag message at the top of the screen. Same with the ‘>’ button to the right of that drop down.

Any have any ideas? WC and WP are fully up to date.


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