Hi,
During the last update, it seems to me that the advanced settings of Capture Status had been modified (it was in “Manual”… and payments were not successful – In the log file, there is only “INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED”, but not “INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED”).
So I selected “Completed”. Orders placed since then have been finalized. Except one, for which there were several products (idem : In the log file, there is only INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED, but not INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED) :
- a digital product (which therefore goes into “Finished” status after payment)
- a physical product (which changes to “Processing”)
Well, this failure may be unrelated… But anyway I don’t really understand what this selection is for.
And, in my situation, which status to select (“Completed” or “Processing”)?
Thanks
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