Hi,
That is a good point. But if the user does not actually says Hi back, we will not have any chance to ask for the name. So we try to collect the name as first thing.
To avoid this, you can change the language and instead of Hi say something else.
Thanks
Yeah i changed the language but users like to imagine beginning with a reply of Hi so automatically this is occurring. and I don’t think i can change the established questions to something else “May i have your name” always flows in the first 3 prompts.
Nonetheless, if your team can find a way to configured this issue that would be great for a better natural flow for responses.