Hi @monicaamb12,
I replicated the issue on your website using a random address in Spain.
However, the error message you see typically appears when the system can’t find a suitable shipping method for the customer’s location. It’s possible that the shipping zones you’ve configured don’t cover the location of the customers trying to make purchases.
Please check your shipping zones and methods to ensure they cover all the regions you want to ship to.
Additionally, are you using any plugins or thrid party services for your shipping? Could you please share a screenshot of your shipping zone and method settings? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/
Let us know how that goes for you.
Thank you very much Shameem,
I am not using any thrid party plugin for shipping I think.
Hi there @monicaamb12 👋
Thank you for reaching back, with further details on this.
It appears in the screenshots that while the shipping option is named envio gratuito, it is actually set up as flat rate.
Feel free to delete that shipping method, for España, and create a new one.
The two screenshots, below, showcase the options that need to be selected.
After doing so, I gather that free shipping will be made available for España peninsula, when an address from there is entered.
For further reference, feel free to check out the documentation on setting up shipping zones, linked here, for your convenience.
I trust that points you in the right direction, but if you have more questions, let us know.
We’re happy to help.
Oh! It is working now I think.
So I was having a conflict with Flat rate.
THANK YOU VERY MUCH
Hi @monicaamb12,
I’m glad we were able to help!
I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.
Meanwhile, if you have a few minutes, we’d love it if you could leave us a review here.
Thanks!