Hi @iwpmeister,
Without being able to see the website itself, it might be related to the permissions of the /uploads/ directory; where the CSS file is stored. If it isn’t reachable, the plugin will fallback to the default banner CSS. (https://complianz.io/folder-permissions/)
If you provide a link to your website, we can check the current behavior as well.
Kind regards, Jarno
Thanks for your fast reply. Here are the links to the two sites.
And the banner preview is not displayed in the backend either.
Cheers,
Ivan
- This reply was modified 1 hour, 14 minutes ago by .
Hi @iwpmeister,
The banner CSS file seems reachable, do you see the ‘color pickers’ appear on the Complianz > Cookie Banner > Edit page, or are there just textfields appearing here?
Hi @iwpmeister,
You might have another plugin that enqueues scripts on Complianz admin pages, breaking the color pickers as a result; or a browser extension that might cause this to occur.
I would recommend narrowing down the cause of the issue further, and starting by visiting the Cookie Banner settings page in an Incognito/Private Browsing window in your browser (to avoid any browser extensions, such as ad-blockers from affecting the behavior).
If that doesn’t help yet, disable plugins to see after which one it starts working again. When it resumes working after disabling a certain plugin, you’ll know that it was related.
Kind regards, Jarno
Thank you very much. It was the Ghostery Extension for Chrome.
Kind regards,
Ivan
- This reply was modified 1 hour, 13 minutes ago by .