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Hi @kit21,
Thank you for getting in touch, we do appreciate your time. Unfortunately, as your question specifically relates to our Pro add-on, I will need to ask you to open a support ticket on our website.
As per the WordPress.org guidelines, we are not allowed to offer any support for our premium add-ons on these forums as they are reserved for queries directly related to our base plugin.
With that said, this does seem to be a shortcoming and I’d like to discuss it with you further (via email).
Note: As per the guidelines mentioned above, I will be marking this thread as resolved.