Apologies if this is a stupid question, but after searching everywhere I am unable to find a solution.
Like most people who use email, I have my inbox set to ‘conversation view’ where emails are grouped together by sender/subject to keep things easily manageable.
However, this causes issues when my website contact form sends contact emails with the same sender/header every time, grouping all my contacts into a single conversation and making it impossible to manage replies.
Looking through the settings of the most popular forms plugins (WPforms, Contact Form 7 etc), they don’t appear to be able to send with unique headers (e.g. including a random ‘contact ID number’ or similar with each email). Am I missing something obvious, or is this just not an option? Do others not have this issue with managing contact form replies?
Thanks!
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Not sure which contact form plugin you use but if you are using Contact Form 7, you can customize the Subject to be:
Website inquiry – From [your-name]
So the subject line will be different and it reflects the sender’s name of each inquiry.
Hope this is what you are looking for.