I’m not a website person, but it seems to have fallen to me to make some updates to a website. I think I’ve made it worse.
Here’s what happened:
I’m trying to add some blog posts to an existing website, but whenever I hit “add news post,” it would just take me to a blank page. I tried adding an event or a new page, same thing happened.
So I tried to troubleshoot and updated each of the plugins. That worked fine, but the problem was still there. So then I checked the deactivated plugins and deleted them. Everything was still fine, but I realized I should’ve tried to activate them first. I couldn’t find them, so I decided to restore the website to the backup I made before I started tinkering. That’s when shit hit the fan.
Now, the website is still up on the front-end, but I have no access on the back end. I’m getting the error message “there has been a critical error on this website. Please check your site admin email inbox for instructions.”
I’ve been using WP Engine and WP Admin for this. I can still access WP engine, just not WP admin. I don’t know what an SFTP is, but I don’t think I have one set up (I saw some similar help posts suggest that). Is there anything I can do to fix this??
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Update: I temporarily managed to fix the immediate problem by going to the PHP site and setting the plugins to inactive. I assume that means that restoring the old, outdated plugins caused the problem??
Going through and reactivating them now. Still experiencing the white screen when I try to make any additions to the site, if anyone has a solution for that.
Enable debugging so you can see the error message
Despite what most people will tell you, there’s no need to disable plugins or restore from backups – you need to find the cause of the error by using debugging.