Unfortunately, “fatal error” is a generic message and tell us nothing. You need to read the email sent to the admin of the account on that site, which will contain the actual error message we need to see.
Also, please disable the Vendor Plugin. That is for developers only.
If you’re not getting emails you have have to get the data from your PHP error logs. As I do not know their location, you will need to contact whomever does tech support for your server and ask them where they are stored.
There is little else I can do until I have the specific error message, preferably with the stack trace data.
Hi Kev Provance,
Thank you for your reply. I logged in to my directAdmin and check for the error logs, try to access the website and get this error logs:
[Wed Jul 26 15:18:57.081542 2023] [proxy_fcgi:error] [pid 31929:tid 140344196773632] [client 42.115.84.88:0] AH01071: Got error 'PHP message: PHP Warning: require_once(/home/dtech/domains/3dtechgroup.com/public_html/wp-content/uploads/redux/google_fonts.json): failed to open stream: Permission denied in /home/dtech/domains/3dtechgroup.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622\nPHP message: PHP Fatal error: require_once(): Failed opening required '/home/dtech/domains/3dtechgroup.com/public_html/wp-content/uploads/redux/google_fonts.json' (include_path=".:/usr/local/php72/lib/php") in /home/dtech/domains/3dtechgroup.com/public_html/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-filesystem.php on line 622\n'
- This reply was modified 35 minutes ago by .
/wp-content/uploads/redux/google_fonts.json
The permissions for your wp-content/uploads/redux folder is not properly set. Permission denied means PHP cannot read or write the file. You’ll need to set the permissions on your uploads folder and all subfolders to Octal rwxr-xr-x or CHMOD (0755). If you don’t know what that means, contact whoever does support for your server and ask them to make that change.
As this is a server issue, there’s not much else I can do as we do not support server issues.
Good luck.