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Hi
We am having an issue, where sometimes the currency is converted to our main/default currency, for the amount, but charged in the correct currency, leading to the customer being overcharged.
Example:
The customer is supposed to pay 100 EUR – this is then, converted into our main currency (DKK), which is 745 – so when they go to check out, they are billed 745 EUR.
I have been in touch with support for almost 2 month, but only received info that they will look into it, so I am hoping someone else has an idea.
We have seen the error multiple times, but are unable to replicate it, so not sure what exactly is causing the issue.
We have seen it occur both when paying by card & when paying with PayPal
- This topic was modified 8 hours, 54 minutes ago by .