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Hi @troyeccles,
So you would like to simply use [mwai_chat context], and set the default parameters somewhere else, in the admin side? I would like to propose a WordPress filter for this, so basically, you would need to add a little code snippet in the admin (it’s simple), in which you’ll set all your defaults (and you can make variations depending on who is connected, the time of the day, or anything else). I can release a new version with that allows that, and share the code snippet. Would that work for you?
Thank you for liking this plugin. Don’t hesitate to leave a little review, that will help me, as well as the future of this plugin 🙂