Hello @masdemas
We have investigated similar cases and found that this issue sometimes occurs with other payment gateways as well. For reference, you might find this discussion helpful: forum thread.
To further diagnose the issue, we suggest installing a dummy payment gateway on the staging site which can mimic the transaction process without actual money transfers. This can help determine if the problem lies within our plugin or elsewhere in your setup. You can find the dummy gateway here; it’s easy to install and will appear on your checkout page for testing.
If you can replicate the issue with the dummy gateway, the problem is likely broader and not specific to our PayPal Payments plugin.
Please try this and let us know the results. We’re here to assist further if needed.
Kind Regards,
Krystian
Thank you for your response. We installed the Dummy Gateway plugin on our staging site. Everything works perfectly with it (all emails are sent, and there are no error messages). This suggests that the issue lies with the PayPal plugin in our setup.
What steps should we take next to resolve this issue with the PayPal Payments plugin?
Kind regards
Hello @masdemas
As the issue persists after performing these steps, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening.
You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Looking forward to your message.
Kind regards,
Krystian
Hi @inpsydekrystian , we have found the solution to our issue. It appears that the PayPal plugin does not work correctly with the current version of the Kadence Theme. After installing an older version of the theme (Version: 1.2.4), everything works smoothly with the checkout process.
Greetings and thanks a lot.
Matthias