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Hello everyone,
I’m currently facing an issue with my WordPress website, and I was hoping to get some guidance from this knowledgeable community.
The problem I’m encountering is that customers on my website are not receiving the password reset link when they request a password reset.
I would greatly appreciate it if anyone could share insights or suggestions on what might be causing this problem and how I can troubleshoot and resolve it. Are there any common issues or known conflicts that could lead to customers not receiving password reset emails in WordPress?
Your assistance and expertise in this matter would be highly valued. Thank you in advance for your time and help.
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Are other emails being sent and received correctly?
Do you have some SMTP solution on your site, for example Mailgun or Sendinblue? If not, you need to install it.
WordPress wasn’t meant to be an email program. It can theoretically send emails, but sometimes they get flagged by email providers as spam. That’s why you need a proper SMTP solution for transactional emails. The emails should be sent out by the SMTP service provider, that is the professional way.