Customers say that payed post ask for buy again

Hi, I’m asking here because I can’t reproduce the problem on my side.

A client bought an access to a page, after the purchase has been automatically completed (virtual + downloadable) he tells me that when he enters that purchase he is asked to buy the product again.

I logged in with his user with a “switch users” plugin and I can see the page bought without problems.

Is there something I can check on my side to see if everything is ok? As I mentioned, I use virtual + downloadable to give access to the page using a downloadable file, then I use Total Cache plugin for the web.

  • This topic was modified 39 minutes ago by Mauricio.


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